The one thing that I have to tell myself when I am helping someone use a computer, "If it's not obvious to them, it's not obvious." The one rule I will probably follow is, "Don't take the keyboard. Let them do all the typing, even if it's slower that way, and even if you have to point them to every key they need to type. That's the only way they're going to learn from the interaction." These stood out to me because I have those same two problems all the time when I am teaching my step dad how to do things on the computer. It is comical to watch because everything I am teaching him is obvious and I can do and then I watch him struggle and get frustrated.
After reading that article I can use those ideas to keep myself in line and realize that the students won't know until they know.
Ideas were borrowed from the following article: http://polaris.gseis.ucla.edu/pagre/how-to-help.html
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